A rollover plan is a straightforward way to budget for IT help: you pay a set amount each month for a block of support time. If you do not use it all, those hours stay on your side of the ledger for up to three months, so a quiet month does not mean lost value.
What this covers
- Prepaid hours tied to the service tier you choose given as credits on your account
- Day-to-day support we agree on in advance, such as on-site visits, remote troubleshooting, and routine upkeep
- A clear record of your balance: credits post each month and you can review usage in the customer portal
- Scheduling during regular business hours so visits and calls are coordinated in advance
- After-hours emergencies when you need them, billed at one and a half times the normal rate (as spelled out in your agreement)
How it works
You pick a tier that fits how often you expect to call for help. Hours you do not use can roll forward for up to three months, so you can save them for a heavier month instead of starting from zero every cycle.
When something comes up, reach out through the usual channels. We track time against your balance as we work and will give you a heads-up when you are getting close to the bottom. If you need more time than your plan includes, extra work is billed at a reduced hourly rate tied to your service level.
Good fit for
- Small businesses that want dependable IT coverage without a full-time hire
- Teams whose needs go up and down month to month but who still want predictable billing
Not included
- Hardware, software licenses, or subscription fees (those are billed or purchased separately unless we agree otherwise)
- Large one-off projects will be quoted separately instead of drawing from your rollover balance
- Work outside the scope of your written agreement